In marketing, personalization is the action of designing and producing in ways that resonate
with customer preferences. Content and products that are personalized according to …

Conversational agents are systems with human‐like features that can be deployed in
service settings and are fast emerging as the future of online commerce. Considering the …

The social companionship (SC) feature in conversational agents (CAs) enables the
emotional bond and consumer relationships. The heightened interest in SC with CAs led to …

One of the profound impacts of digitalization on supply chains is manifested through e-
commerce. The latter has significantly grown during the last two decades, with further …

Communication platforms are undergoing a transition from physical to digital spaces. The
Internet has radically changed the business scenario wherein people have become the …

Businesses use sentiment analysis for market insights to improve performance. Sentiment
analysis application in building a smart society is immense, and there is a need to delineate …

This study identifies the main areas and current dynamics of the field of board diversity and
suggests future research directions. Using a bibliometric analysis, we examine a sample of …

The relationship between corporate social responsibility (CSR) and leadership has received
considerable research attention in recent decades. While there have been several …

Abstract Supply Chain Finance (SCF) is an effective method to lower financing costs and
improve financing efficiency and effectiveness, and it has gained research momentum in …

In today's dynamic business environment, agile supply chain (ASC) has become a key
strategic move to cope with market instability, handle competitive pressures and strengthen …