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Explaining policyholders' chatbot acceptance with an unified technology acceptance and use of technology-based model
J de Andrés-Sánchez, J Gené-Albesa - Journal of Theoretical and …, 2023 - mdpi.com
Conversational robots powered by artificial intelligence (AI) are intensively implemented in
the insurance industry. This paper aims to determine the current level of acceptance among …
the insurance industry. This paper aims to determine the current level of acceptance among …
ChatGPT for educational purposes: Investigating the impact of knowledge management factors on student satisfaction and continuous usage
The growing prevalence of advanced generative artificial intelligence chatbots, such as
ChatGPT, in the educational sector has raised considerable interest in understanding their …
ChatGPT, in the educational sector has raised considerable interest in understanding their …
Why users continue E-commerce chatbots? Insights from PLS-fsQCA-NCA approach
B Foroughi, TQ Huy, M Iranmanesh… - The Service …, 2024 - Taylor & Francis
The study investigates the drivers of intention to continue using chatbots. Data were
collected from 476 users and analyzed using the partial least squares (PLS), fuzzy-set …
collected from 476 users and analyzed using the partial least squares (PLS), fuzzy-set …
What influences consumer AI chatbot use intention? An application of the extended technology acceptance model
M Liu, Y Yang, Y Ren, Y Jia, H Ma, J Luo… - Journal of Hospitality …, 2024 - emerald.com
Purpose As information technology advances, the prevalence of AI chatbot products is on
the rise. Despite optimistic market projections, consumer skepticism towards these agents …
the rise. Despite optimistic market projections, consumer skepticism towards these agents …
Assessing attitude and behavioral intention toward chatbots in an insurance setting: A mixed method approach
J de Andrés-Sánchez… - International Journal of …, 2024 - Taylor & Francis
Conversational robots (chatbots) are currently an extended Insurtech that is widely used to
enable policyholders' communication with insurance firms. This paper analyses customers' …
enable policyholders' communication with insurance firms. This paper analyses customers' …
The determinant factors of continuance use of customer service chatbot in Indonesia e-commerce: extended expectation confirmation theory
AM Sundjaja, P Utomo, F Colline - Journal of Science and …, 2025 - emerald.com
Purpose The implementation of customer service chatbots in various industries is
increasingly accepted globally. Previous research has not extensively explored the …
increasingly accepted globally. Previous research has not extensively explored the …
Transforming marketing landscapes: a systematic literature review of generative AI using the TCCM model framework
A Prasanna, BP Kushwaha - Management Review Quarterly, 2025 - Springer
This study systematically reviews Generative AI in the marketing domain. It synthesizes
findings from 104 peer-reviewed articles indexed in Scopus and Web of Science and ranked …
findings from 104 peer-reviewed articles indexed in Scopus and Web of Science and ranked …
Personalized medical terminology learning game: guess the term
MH Hsu, YH Chen - Games for Health Journal, 2024 - liebertpub.com
Objective: Wordbot, a chatbot designed for gamified education, transforms the process of
memorizing complex medical terminology into an engaging and enjoyable activity for …
memorizing complex medical terminology into an engaging and enjoyable activity for …
Interactivity, humanness, and trust: a psychological approach to AI chatbot adoption in e-commerce
Y Ding, M Najaf - BMC psychology, 2024 - Springer
This study aims to investigate the impact of interactivity and perceived humanness on trust
toward AI chatbots in the e-commerce setting. Moreover, this study also aims to examine the …
toward AI chatbots in the e-commerce setting. Moreover, this study also aims to examine the …
Chatbot research in the fields of business and information systems: a systematic review and bibliometric analysis
Z Li, C Wu, J Li, Q Yuan - Aslib Journal of Information Management, 2025 - emerald.com
Purpose Chatbots are increasingly embodied in business and IS contexts to enhance
customer and user experience. Despite wide interest in chatbots among business and IS …
customer and user experience. Despite wide interest in chatbots among business and IS …