Purpose–The purpose of this paper is to explore the critical research issues in terms of
service quality in higher education. Design/methodology/approach–The paper critically …

Purpose The purpose of this study is to examine the development of service quality research
in hospitality and tourism from 1984 to 2014, to identify research gaps and to suggest …

The purpose of this study is to identify the dimensions of experiential quality and investigate
the relationships among experiential quality, experiential value (emotional value and …

Measuring tourist satisfaction plays an important role in marketing tourism products and
services. The purpose of this study is to examine the relationship between destination …

Overall, SERVQUAL and SERVPERF are equally valid predictors of OSQ. Adapting the
SERVQUAL scale to the measurement context improves its predictive validity; conversely …

This study is a methodological evaluation of studies on importance and performance
measurement, and importance–performance analysis (IPA) which has gained widespread …

Importance–Performance Analysis (IPA) is a simple and useful technique for identifying
those attributes of a product or service that are most in need of improvement or that are …

This study examines how festivals can promote wine products and wineries and influence
customer behavioral intentions. Specifically, this research proposes a theoretical model …

Purpose–The purpose of this paper is to examine how university students' satisfaction with
perceived attractiveness, quality, value, and low risk impact on their revisit intentions (RVI) to …

Achieving competitive advantage for any destination in times of rapid global change
requires tourism stakeholders to have a clear understanding of the direction of change and …