A systematic review and taxonomy of explanations in decision support and recommender systems

I Nunes, D Jannach - User Modeling and User-Adapted Interaction, 2017 - Springer
With the recent advances in the field of artificial intelligence, an increasing number of
decision-making tasks are delegated to software systems. A key requirement for the success …

Recommender systems based on user reviews: the state of the art

L Chen, G Chen, F Wang - User Modeling and User-Adapted Interaction, 2015 - Springer
In recent years, a variety of review-based recommender systems have been developed, with
the goal of incorporating the valuable information in user-generated textual reviews into the …

Measuring recommendation explanation quality: The conflicting goals of explanations

K Balog, F Radlinski - Proceedings of the 43rd international ACM SIGIR …, 2020 - dl.acm.org
Explanations have a large effect on how people respond to recommendations. However,
there are many possible intentions a system may have in generating explanations for a …

Sentiment based matrix factorization with reliability for recommendation

RP Shen, HR Zhang, H Yu, F Min - Expert Systems with Applications, 2019 - Elsevier
Recommender systems aim at predicting users' preferences based on abundant information,
such as user ratings, demographics, and reviews. Although reviews are sparser than ratings …

Measuring" why" in recommender systems: A comprehensive survey on the evaluation of explainable recommendation

X Chen, Y Zhang, JR Wen - arxiv preprint arxiv:2202.06466, 2022 - arxiv.org
Explainable recommendation has shown its great advantages for improving
recommendation persuasiveness, user satisfaction, system transparency, among others. A …

A comparative analysis of recommender systems based on item aspect opinions extracted from user reviews

M Hernández-Rubio, I Cantador, A Bellogín - User Modeling and User …, 2019 - Springer
In popular applications such as e-commerce sites and social media, users provide online
reviews giving personal opinions about a wide array of items, such as products, services …

Explaining recommendations based on feature sentiments in product reviews

L Chen, F Wang - Proceedings of the 22nd international conference on …, 2017 - dl.acm.org
The explanation interface has been recognized important in recommender systems as it can
help users evaluate recommendations in a more informed way for deciding which ones are …

User evaluations on sentiment-based recommendation explanations

L Chen, D Yan, F Wang - ACM Transactions on Interactive Intelligent …, 2019 - dl.acm.org
The explanation interface has been recognized as important in recommender systems
because it can allow users to better judge the relevance of recommendations to their …

Sentiment community detection: exploring sentiments and relationships in social networks

D Wang, J Li, K Xu, Y Wu - Electronic Commerce Research, 2017 - Springer
Social networking sites (SNS), which allow users to express opinions on products/services,
have become an important channel and platform for enterprises to acquire and trace users' …

Measuring the Impact of Explanation Bias: A Study of Natural Language Justifications for Recommender Systems

K Balog, F Radlinski, A Petrov - Extended Abstracts of the 2023 CHI …, 2023 - dl.acm.org
Despite the potential impact of explanations on decision making, there is a lack of research
on quantifying their effect on users' choices. This paper presents an experimental protocol …