Corporate social responsibility has received an increasing amount of attention from
practitioners and scholars alike in recent years. However, very little is known about whether …

Two traits–warmth and competence–govern social judgments of individuals and groups, and
these judgments shape people's emotions and behaviors. The present chapter describes …

The present research demonstrates how consumer responses to negative and positive
offers are influenced by whether the administering marketing agent is an artificial …

Social evaluation occurs at personal, interpersonal, group, and intergroup levels, with
competing theories and evidence. Five models engage in adversarial collaboration, to …

Two dimensions persist in social cognition when people are making sense of individuals or
groups. The stereotype content model (SCM) terms these two basic dimensions perceived …

Consumer robots are predicted to be employed in a variety of customer-facing situations. As
these robots are designed to look and behave like humans, consumers attribute human …

Robot use in the service industry has been gaining momentum, not only for potential cost
reduction reasons, but to allow establishments to improve their service quality. However …

Due to major work disruptions caused by the coronavirus (COVID-19) pandemic,
supervisors in organizations are facing leadership challenges as they attempt to manage …

As chatbots gain widespread adoption in online customer service, optimizing their inherent
value and enhancing customer satisfaction emerges as an indispensable concern …

Agency (A) and communion (C) are fundamental content dimensions. We propose a facet-
model that differentiates A into assertiveness (AA) and competence (AC) and C into warmth …