This paper reviews tourism studies published from 1996 to July 2009 that pertain to
methodological approaches to website evaluation. The paper analyzes the initial work and …

Purpose The main purpose of the study is to develop a robust and reliable model which
evaluates the quality of hospitality websites, or more specifically, hotel websites …

Purpose This study aims to examine determinants of perceived website quality and
associations among consequences of perceived website quality. Adopting the framework of …

Digital retail is a technology-driven business. Customers shop with the help of cutting-edge
self-service technologies deployed by marketers to enhance customer experience and e …

The Likert method is commonly used as a standard psychometric scale to measure
responses. This measurement scale has a procedure that facilitates survey construction and …

This study proposes a framework based on the concept of fuzzy sets theory and the VIKOR
method to provide a rational, scientific and systematic process for evaluating the hospital …

The airline service quality is an important issue in the international air travel transportation
industry. Although a number of studies focus on the subject of airline service quality …

Supplier selection is a multi-criterion decision making problem under uncertain
environments. Hence, it is reasonable to hand the problem in fuzzy sets theory (FST) and …

This study investigates the structural relationships among responses to website
advertisements, website attitudes, brand attitudes, and purchase intentions in the case of …

Bearing in mind that making decisions in the aviation industry is usually related to the huge
investment, it is evident that a small saving of a few percent is not negligible. Decisions …