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Consumer trust, value, and loyalty in relational exchanges
The authors develop a framework for understanding the behaviors and practices of service
providers that build or deplete consumer trust and the mechanisms that convert consumer …
providers that build or deplete consumer trust and the mechanisms that convert consumer …
[PDF][PDF] Interrelations between service quality attributes, customer satisfaction and customer loyalty in the retail banking sector in Bangladesh
The main objective of this study is to find the interrelationships between service quality
attributes, customer satisfaction and customer loyalty in the retail banking sector in …
attributes, customer satisfaction and customer loyalty in the retail banking sector in …
The role of customer intimacy in increasing Islamic bank customer loyalty in using e-banking and m-banking
Purpose The purposes of this study are to develop an extended technology acceptance
model (TAM) model by adding customer intimacy, perceived risk, trust and Sharia …
model (TAM) model by adding customer intimacy, perceived risk, trust and Sharia …
Fostering brand engagement and value-laden trusted B2B relationships through digital content marketing: The role of brand's helpfulness
Fostering brand engagement and value-laden trusted B2B relationships through digital content
marketing: The role of brand’s helpfulness | Emerald Insight Books and journals Case studies …
marketing: The role of brand’s helpfulness | Emerald Insight Books and journals Case studies …
The effect of consumer perceptions of the ethics of retailers on purchase behavior and word-of-mouth: The moderating role of ethical beliefs
This paper explores how consumers perceive retailer ethics. Based on a review of the
marketing and consumer research literature, we conceptualize consumer perceptions of the …
marketing and consumer research literature, we conceptualize consumer perceptions of the …
Understanding and profitably managing customer loyalty
R Gee, G Coates, M Nicholson - Marketing Intelligence & Planning, 2008 - emerald.com
The purpose of the paper is to draw together the salient issues surrounding customer loyalty
and customer relationship management (CRM) into a single coherent discussion. Various …
and customer relationship management (CRM) into a single coherent discussion. Various …
Seeing relationships through the lens of psychological contracts: the structure of consumer service relationships
Serving as mental models, psychological contracts guide consumers' service interactions
with their service providers. This study incorporates a psychological contract perspective into …
with their service providers. This study incorporates a psychological contract perspective into …
Asymmetrical impact of trustworthiness attributes on trust, perceived value and purchase intention: a conceptual framework for cross-cultural study on consumer …
Lack of trust has been frequently cited to be one of the key factors that discourage customers
from participating in e-commerce, while cultural differences affect the formation of trust. As …
from participating in e-commerce, while cultural differences affect the formation of trust. As …
The trade-off of servicing empowerment on employees' service performance: examining the underlying motivation and workload mechanisms
Literature on empowerment as an internal marketing practice primarily documents positive
effects on employees' job performance, though increasing evidence suggests conflicting …
effects on employees' job performance, though increasing evidence suggests conflicting …
Confiança, valor percebido e lealdade em trocas relacionais de serviço: um estudo com usuários de internet banking no Brasil
O presente trabalho desenvolve e testa um modelo teórico baseado em hipóteses que
analisam a relação entre a confiança, o valor percebido e a lealdade de usuários de …
analisam a relação entre a confiança, o valor percebido e a lealdade de usuários de …