The importance of text mining is increasing in services management as the access to big
data is increasing across digital platforms enabling such services. This study adopts a …

The social networks and the rapid development of new technologies have led to
considerable changes in the tourism industry. Artificial intelligence, in particular natural …

Artificial intelligence chatbots have invaded the tourism industry owing to their low cost and
high efficiency. However, the influence of emotional expressions of chatbots on service …

The proliferation of home sharing in the extant marketing and tourism literature has only
been accelerated in recent times due to the emergence of the sharing economy. This paper …

Despite the rise of human-robot interaction research, the mixed findings of human-likeness
in consumer evaluation exist. Focusing on the restaurant sector, this research investigates …

Purpose This study explores features that impact consumers' purchase intention through
artificial intelligence (AI), because it is believed that through artificial intelligence …

Purpose The purpose of this paper is to review the extant literature on Airbnb–one of the
most significant recent innovations in the tourism sector–to assess the research progress …

The destination competitiveness literature builds on many studies that measure destination
competitiveness using determinant factors or attributes, focusing specifically on attributes …

Purpose: This paper presents a review of the current state and potential capabilities for
application of robots, artificial intelligence and automated services (RAISA) in hotel …

Purpose A growing body of research from various domains has investigated Airbnb, a two-
sided market platform for peer-based accommodation sharing. The authors suggest that it is …