Expanding evaluation to progress strategic communication: Beyond message tracking to open listening

J Macnamara, A Gregory - Future Directions of Strategic …, 2020‏ - taylorfrancis.com
Management writer Tom Peters noted that what gets measured is what gets done in
organizations. Therefore, measurement and evaluation models and approaches provide …

A review of new evaluation models for strategic communication: Progress and gaps

J Macnamara - International Journal of Strategic Communication, 2018‏ - Taylor & Francis
After identification of “stasis” in evaluation of strategic communication including public
relations and corporate communication despite intensive focus for more than 40 years …

Creating business value through corporate communication: A theory-based framework and its practical application

A Zerfass, C Viertmann - Journal of Communication Management, 2017‏ - emerald.com
Purpose The purpose of this paper is to report on a multi-step research project which
explores concepts that explain communication value across different disciplines and builds …

Agile public relations planning: The reflective communication scrum

B Van Ruler - Public Relations Review, 2015‏ - Elsevier
In this paper a new, agile, method will be introduced for public relations planning. Existing
planning methods all suggest that research and analysis should be the first phase, followed …

Strategic communication: Reflections on an elusive concept

H Nothhaft, KP Werder, D Verčič… - Future directions of …, 2020‏ - taylorfrancis.com
The article explores how strategic communication successfully established itself as an
academic discipline despite (or perhaps because of) being centered on an elusive concept …

Communication evaluation and measurement: Skills, practices and utilization in European organizations

A Zerfass, D Verčič, SC Volk - Corporate communications: An …, 2017‏ - emerald.com
Purpose The purpose of this paper is to examine the status quo of communication
evaluation and measurement practices in communication departments of companies, non …

[ספר][B] Evaluating public communication: Exploring new models, standards, and best practice

J Macnamara - 2017‏ - taylorfrancis.com
Evaluating Public Communication addresses the widely reported lack of rigorous outcome
and impact-oriented evaluation in advertising; public relations; corporate, government …

How communication departments contribute to corporate success: The communications contributions framework

A Zerfass, SC Volk - Journal of Communication Management, 2018‏ - emerald.com
Purpose The purpose of this paper is to clarify and demonstrate the core contributions of
communication departments to organizational success beyond traditional ideas of …

“It's not so easy to measure impact”: A qualitative analysis of how universities measure and evaluate their communication

I Sörensen, SC Volk, S Fürst, D Vogler… - International Journal of …, 2024‏ - Taylor & Francis
Universities are key actors at the intersection of science and society and their strategic
communication and its effective implementation is essential, as is the measurement and …

A call for reconfiguring evaluation models, pedagogy, and practice: Beyond reporting media-centric outputs and fake impact scores

J Macnamara - Public Relations Review, 2023‏ - Elsevier
Abstract Evaluation is an essential part of strategic communication practices including public
relations and corporate, government, and organizational communication. Evaluation can …