A Bermuda triangle? A Review of method application and triangulation in user experience evaluation

I Pettersson, F Lachner, AK Frison, A Riener… - Proceedings of the 2018 …, 2018 - dl.acm.org
User experience (UX) evaluation is a growing field with diverse approaches. To understand
the development since previous meta-review efforts, we conducted a state-of-the-art review …

[HTML][HTML] Design and experience of mobile applications: a pilot survey

M Sandesara, U Bodkhe, S Tanwar, MD Alshehri… - Mathematics, 2022 - mdpi.com
With the tremendous growth in mobile phones, mobile application development is an
important emerging arena. Moreover, various applications fail to serve the purpose of getting …

[HTML][HTML] Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design

IKF Haugeland, A Følstad, C Taylor… - International Journal of …, 2022 - Elsevier
Understanding the user experience of chatbots for customer service is essential to realize
the potential of this technology. Such chatbots are typically designed for efficient and …

{It's} a hard lock life: A field study of smartphone ({Un) Locking} behavior and risk perception

M Harbach, E Von Zezschwitz, A Fichtner… - 10th symposium on …, 2014 - usenix.org
A lot of research is being conducted into improving the usability and security of phone-
unlocking. There is however a severe lack of scientific data on users' current unlocking …

Making sense through hands: Design and craft practice analysed as embodied cognition

C Groth - 2017 - aaltodoc.aalto.fi
Abstract Design and craft practitioners' thinking has been researched in design cognition
studies; however, lately research on the embodied mind has also begun to influence the …

[HTML][HTML] Patients' experiences of a national patient portal and its usability: cross-sectional survey study

S Simola, I Hörhammer, Y Xu, A Bärkås… - Journal of Medical …, 2023 - jmir.org
Background Patient portals not only provide patients with access to electronic health records
(EHRs) and other digital health services, such as prescription renewals, but they can also …

From usability to user experience

HM Hassan, GH Galal-Edeen - 2017 International Conference …, 2017 - ieeexplore.ieee.org
Usability and user experience (UX) are considered as key quality determinants of any
product, system or service intended for human use, which in turn can be considered as …

[HTML][HTML] The role of expectations in service evaluation: A longitudinal study of a proximity mobile payment service

S Kujala, R Mugge, T Miron-Shatz - International Journal of Human …, 2017 - Elsevier
We develop and test a model that suggests that expectations influence subjective usability
and emotional experiences and, thereby, behavioral intentions to continue use and to …

UX research practices related to long-term UX: A systematic literature review

S Martinelli, L Lopes, L Zaina - Information and Software Technology, 2024 - Elsevier
Context: The software industry has sought to apply User eXperience (UX) practices that can
help maintain a sustainable business. UX practices make it possible to conduct research …

A mobile application improves therapy-adherence rates in elderly patients undergoing rehabilitation: a crossover design study comparing documentation via iPad with …

A Mertens, C Brandl, T Miron-Shatz, C Schlick… - Medicine, 2016 - journals.lww.com
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