Human-like communication in conversational agents: a literature review and research agenda
Purpose Conversational agents (chatbots, avatars and robots) are increasingly substituting
human employees in service encounters. Their presence offers many potential benefits, but …
human employees in service encounters. Their presence offers many potential benefits, but …
Domo arigato Mr. Roboto: Emergence of automated social presence in organizational frontlines and customers' service experiences
Technology is rapidly changing the nature of service, customers' service frontline
experiences, and customers' relationships with service providers. Based on the prediction …
experiences, and customers' relationships with service providers. Based on the prediction …
The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?
The growing usage of chatbots in the service industry indicates the ongoing transformation
occurring in this sector. However, minimal research has (i) investigated the important …
occurring in this sector. However, minimal research has (i) investigated the important …
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z
Purpose COVID-19 is expected to enhance hospitality robotization because frontline robots
facilitate social distancing, lowering contagion risk. Investing in frontline robots emerges as a …
facilitate social distancing, lowering contagion risk. Investing in frontline robots emerges as a …
Consumer evaluation of hotel service robots
In light of the trend in integrating artificial intelligence and robotics into tourism and
hospitality operations, it is important to understand consumer responses to hotel service …
hospitality operations, it is important to understand consumer responses to hotel service …
Anthropomorphism in artificial Intelligence: A review of empirical work across domains and insights for future research
Abstract Purpose Anthropomorphism in Artificial Intelligence (AI)-powered devices is being
used increasingly frequently in consumer-facing situations (eg, AI Assistants such as Alexa …
used increasingly frequently in consumer-facing situations (eg, AI Assistants such as Alexa …
How robots influence humans: A survey of nonverbal communication in social human–robot interaction
As robots become more prevalent in society, investigating the interactions between humans
and robots is important to ensure that these robots adhere to the social norms and …
and robots is important to ensure that these robots adhere to the social norms and …
Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor
Purpose This study aims to investigate the impact of both physical and personality-related
anthropomorphic features of an artificial intelligence service robot on the cognitive and …
anthropomorphic features of an artificial intelligence service robot on the cognitive and …
What is human-like? decomposing robots' human-like appearance using the anthropomorphic robot (abot) database
Anthropomorphic robots, or robots with human-like appearance features such as eyes,
hands, or faces, have drawn considerable attention in recent years. To date, what makes a …
hands, or faces, have drawn considerable attention in recent years. To date, what makes a …
Exploring influencing variables for the acceptance of social robots
In order to introduce social robots successfully, we must first understand the underlying
reasons whereupon potential users accept these robots to reside within their own homes. An …
reasons whereupon potential users accept these robots to reside within their own homes. An …