Service-dominant logic (SDL) emerged over a decade ago as a potential framework and
paradigmatic lens for rethinking the role of service in exchange and value creation. The …

Complexity surrounding the holistic nature of customer experience has made measuring
customer perceptions of interactive service experiences challenging. At the same time …

The amount of heterogeneous data that is available to organizations nowadays has made
information management a seriously complicated task, yet crucial since this data can be a …

Abstract Cloud Learning Environments (CLEs) are gradually gaining ground over traditional
Learning Management Systems (LMS) by facilitating the lone or collaborative study of user …

To elicit software requirements, we have to have knowledge about a problem domain, eg,
healthcare, shop** or banking where the software is applied. A description of domain …

Significant progress has been made in linguistic-based text analytics particularly with the
increasing availability of data and deep learning computational models for more accurate …

Publish/subscribe infrastructures have in the recent years gained significant traction with
several specifications such as the Java Message Service, WS-Eventing and WS-Notification …

Extensible Personal Learning Environments (PLEs) and Cloud Learning Environments
(CLEs) that facilitate the lone or collaborative study of user-chosen blends of content and …

Recent research have addressed the topic of smart services from distinct angles, covering
both technical and business aspects. However, a holistic approach in development …

Interactive multimedia performances are rapidly gaining ground within performing arts
communities nowadays, mainly due to breakthroughs in humancomputer interaction …