While the body of knowledge on business process management has matured during the
past decades (Dumas et al., Fundamentals of business process management. Berlin …

There are often gaps between the lived experiences of end users and the official version of
processes as espoused by the organization. To understand and address these gaps, we …

Purpose This research proposes how Design for Six Sigma (DFSS) provides a
complementary approach for business process management (BPM) lifecycle implementation …

Los procesos de negocio son la columna vertebral de cualquier organización y su
innovación es uno de factores críticos para lograr los objetivos de la transformación digital …

Business Process Management (BPM) enables companies to track their end-to-end
activities, establish objectives and drive their business processes to achieve better results …

Ambidextrous BPM has gained increasing interest from researchers and practitioners in the
last years. It refers to the ability to use exploitative and explorative capabilities in BPM …

ERP projects are constantly involved with profound changes in organizations that directly
impact business processes and their stakeholders. Therefore, process understanding is an …

The benefits of reusing software and its prerequisites reach from faster implementation time
to higher software quality and reduced maintenance effort through fewer artefacts to be …

Process understanding is essential to the Business Process Management (BPM) lifecycle for
diverse strategic organizational projects. However, in many companies, the processes are …