Complexity negatively impacts the process of continually improving performance
management systems (PMSs). The extant PMS literature considers complexity to be a result …

The purpose of this paper is double. First, the research about performance measurement
(PM) in small and medium-sized enterprises (SMEs) will be analysed in order to know its …

Empirical research on the consequences of the use of the balanced scorecard (BSC) has
mostly been conducted in large firms. Previous findings are not easily applied to the small …

Performance measurement (PM) systems have been popularized over the last 20 years and
the operations management literature is replete with discussion of metrics and measurement …

The main objective of this paper is to investigate the degree to which lean manufacturing
(LM) practices are being implemented within Brazilian small and medium enterprises …

Purpose The purpose of this paper is to investigate the structural relationships between total
quality management (TQM) and employee satisfaction and hotel performance …

In deciding to adopt lean manufacturing, it is imperative to investigate where and how lean
practices are most needed to influence manufacturing and business performance. Such an …

Purpose Literature identifies the key relevance of human resource management (HRM) in
the creation of an organisational performance measurement and management system …

This article investigates the influence of organisation size on the effective implementation of
performance measurement systems (PMSs). Contingency theory suggests that size effects …

Purpose Literature highlights the impact of culture on managerial processes in general and
the performance measurement system (PMS) in particular. However, understanding how …