A Survey of Current Measurement Methods for eGovernment User-Satisfaction

Utilizing social media to improve local government responsiveness

D Lorenzi, J Vaidya, B Shafiq, S Chun… - Proceedings of the 15th …, 2014 - dl.acm.org
In this paper, we investigate ways that social media platforms can enhance the
responsiveness of branches of local government that deal primarily in performing tasks on …
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