Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research

LD Hollebeek, C Menidjel, M Sarstedt… - Psychology & …, 2024‏ - Wiley Online Library
While consumer engagement (CE) in the context of artificially intelligent (AI‐based)
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …

Impact of artificial intelligence on customer engagement and advertising engagement: A review and future research agenda

C Suraña‐Sánchez… - International Journal of …, 2024‏ - Wiley Online Library
This study, through a bibliometric analysis, aims to provide increased knowledge of the
evolution and effects of artificial intelligence over the last 30 years in customer engagement …

Why do retail customers adopt artificial intelligence (AI) based autonomous decision-making systems?

S Sharma, N Islam, G Singh… - IEEE Transactions on …, 2022‏ - ieeexplore.ieee.org
Advancements in Artificial Intelligence (AI) have led to the development of autonomous
decision-making processes, allowing customers to delegate decisions and tasks. Such …

Building e-trust and e-retention in online shop**: the role of website design, reliability and perceived ease of use

O Saoula, A Shamim, NM Suki, MJ Ahmad… - Spanish Journal of …, 2023‏ - emerald.com
Building e-trust and e-retention in online shop**: the role of website design, reliability and
perceived ease of use | Emerald Insight Books and journals Case studies Expert Briefings Open …

Artificial intelligence applied to potential assessment and talent identification in an organisational context

TJF França, H São Mamede, JMP Barroso… - Heliyon, 2023‏ - cell.com
Our study provides valuable insights into the relationship between artificial intelligence (AI)
and Human Resource Management (HRM). We have minimised bias and ensured reliable …

AI concierge in the customer journey: what is it and how can it add value to the customer?

SQ Liu, KA Vakeel, NA Smith, RS Alavipour… - Journal of Service …, 2024‏ - emerald.com
Purpose An AI concierge is a technologically advanced, intelligent and personalized
assistant that is designated to an individual customer, proactively taking care of that …

Using chatbots in e-retailing–how to mitigate perceived risk and enhance the flow experience

SC Silva, R De Cicco, B Vlačić… - International Journal of …, 2023‏ - emerald.com
Purpose Chatbots represent an undeniable player between online retailers and customers
as they boost operational efficiency and bring cost savings to businesses while offering …

[PDF][PDF] Real-time data analytics in retail: A review of USA and global practices

MA Raji, HB Olodo, TT Oke… - GSC Advanced …, 2024‏ - pdfs.semanticscholar.org
Real-time data analytics has emerged as a pivotal tool in the retail sector, revolutionizing
decision-making processes and operational strategies. This study delves into the extensive …

AI-enabled marketing solutions in Marketing Decision making: AI application in different stages of marketing process

N Ljepava - Tem Journal, 2022‏ - ceeol.com
The digital transformation led by disruptive technologies can help organizations address
numerous challenges and deliver better customer value through innovative technologies in …

How do customers react to technology in the hospitality and tourism industry?

HE Arici, MB Saydam… - Journal of Hospitality & …, 2024‏ - journals.sagepub.com
Growing scientific attention to technology has led to new guidelines for comprehending
consumers' experiences with the technology. Understanding the relationship between …