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COVID-19 two years on: A review of COVID-19-related empirical research in major tourism and hospitality journals
Purpose This study aims to provide a timely review of the COVID-19-related empirical
research published in 19 quartile one (Q1) and quartile two (Q2) tourism and hospitality …
research published in 19 quartile one (Q1) and quartile two (Q2) tourism and hospitality …
[PDF][PDF] COVID-19 and changing tourism demand: Research review and policy implications for South Africa
CM Rogerson, JM Rogerson - 2021 - ujcontent.uj.ac.za
The tourism sector in South Africa has experienced the devastating impacts of the COVID-19
pandemic and in response national government is charting initiatives for a recovery plan. In …
pandemic and in response national government is charting initiatives for a recovery plan. In …
Digitalization, agility, and customer value in tourism
The present study investigates the way strategic agility underpins digitalization and
customer value outcomes in tourism. Drawing on an abductive logic, in-depth interviews …
customer value outcomes in tourism. Drawing on an abductive logic, in-depth interviews …
Saving the hotel industry: Strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
This study investigates the effect of the COVID-19 pandemic on the hotel selection attributes
and customer post-purchase behaviors. Qualitative and quantitative processes comprising …
and customer post-purchase behaviors. Qualitative and quantitative processes comprising …
Understanding the influence of the perceived risk of the coronavirus disease (COVID-19) on the post-traumatic stress disorder and revisit intention of hotel guests
This study examines consumers' perceived risks of COVID-19 to develop a solid theoretical
framework that explains their behavioral intentions relating to COVID-19. It also explores the …
framework that explains their behavioral intentions relating to COVID-19. It also explores the …
The fear of being infected and fired: Examining the dual job stressors of hospitality employees during COVID-19
As the COVID-19 pandemic has posed grave threats to the financial and physical health of
hospitality employees, this research unveils details of the dilemma experienced by …
hospitality employees, this research unveils details of the dilemma experienced by …
Characteristics of market segmentation for sustainable medical tourism
This study investigated the characteristics of markets segmented by the push–pull factors
associated with medical tourists. The questionnaire sought information on attributes of …
associated with medical tourists. The questionnaire sought information on attributes of …
Restaurant hygiene attributes and consumers' fear of COVID-19: Does psychological distress matter?
Restaurant unhygienic affairs have concerned consumers and policy makers alike since the
onset of COVID-19 pandemic. The current study incorporates restaurant hygiene attributes …
onset of COVID-19 pandemic. The current study incorporates restaurant hygiene attributes …
Net promoter score (NPS) and customer satisfaction: relationship and efficient management
The NPS index is used in the hotel industry to measure customer loyalty and, by extension,
customer satisfaction. Many hotel companies set their annual budget based on this index …
customer satisfaction. Many hotel companies set their annual budget based on this index …
Perception of medical practitioners on the importance of medical tourism services
This study (a) investigates the perception of medical practitioners regarding medical tourism,
and (b) examines the differences in the perception of medical practitioners regarding the …
and (b) examines the differences in the perception of medical practitioners regarding the …