COVID-19 two years on: A review of COVID-19-related empirical research in major tourism and hospitality journals

S Huang, X Wang - International Journal of Contemporary Hospitality …, 2023‏ - emerald.com
Purpose This study aims to provide a timely review of the COVID-19-related empirical
research published in 19 quartile one (Q1) and quartile two (Q2) tourism and hospitality …

[PDF][PDF] COVID-19 and changing tourism demand: Research review and policy implications for South Africa

CM Rogerson, JM Rogerson - 2021‏ - ujcontent.uj.ac.za
The tourism sector in South Africa has experienced the devastating impacts of the COVID-19
pandemic and in response national government is charting initiatives for a recovery plan. In …

Digitalization, agility, and customer value in tourism

E Hadjielias, M Christofi, P Christou… - … Forecasting and Social …, 2022‏ - Elsevier
The present study investigates the way strategic agility underpins digitalization and
customer value outcomes in tourism. Drawing on an abductive logic, in-depth interviews …

Saving the hotel industry: Strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention

JJ Kim, H Han - International Journal of Hospitality Management, 2022‏ - Elsevier
This study investigates the effect of the COVID-19 pandemic on the hotel selection attributes
and customer post-purchase behaviors. Qualitative and quantitative processes comprising …

Understanding the influence of the perceived risk of the coronavirus disease (COVID-19) on the post-traumatic stress disorder and revisit intention of hotel guests

J Yu, K Lee, SS Hyun - Journal of hospitality and tourism management, 2021‏ - Elsevier
This study examines consumers' perceived risks of COVID-19 to develop a solid theoretical
framework that explains their behavioral intentions relating to COVID-19. It also explores the …

The fear of being infected and fired: Examining the dual job stressors of hospitality employees during COVID-19

CC Chen, SS Zou, MH Chen - International Journal of Hospitality …, 2022‏ - Elsevier
As the COVID-19 pandemic has posed grave threats to the financial and physical health of
hospitality employees, this research unveils details of the dilemma experienced by …

Characteristics of market segmentation for sustainable medical tourism

J Cha, M Jo, TJ Lee, SS Hyun - International Journal of Tourism …, 2024‏ - Wiley Online Library
This study investigated the characteristics of markets segmented by the push–pull factors
associated with medical tourists. The questionnaire sought information on attributes of …

Restaurant hygiene attributes and consumers' fear of COVID-19: Does psychological distress matter?

UI Siddiqi, N Akhtar, T Islam - Journal of Retailing and Consumer Services, 2022‏ - Elsevier
Restaurant unhygienic affairs have concerned consumers and policy makers alike since the
onset of COVID-19 pandemic. The current study incorporates restaurant hygiene attributes …

Net promoter score (NPS) and customer satisfaction: relationship and efficient management

A Baquero - Sustainability, 2022‏ - mdpi.com
The NPS index is used in the hotel industry to measure customer loyalty and, by extension,
customer satisfaction. Many hotel companies set their annual budget based on this index …

Perception of medical practitioners on the importance of medical tourism services

X Li, SS Hyun, HS Kim - International Journal of Tourism …, 2024‏ - Wiley Online Library
This study (a) investigates the perception of medical practitioners regarding medical tourism,
and (b) examines the differences in the perception of medical practitioners regarding the …