Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

Teaching is an emotional endeavor. Unlike mass service employees, teachers enjoy
considerable autonomy in their teaching and maintain relatively stable relationships with …

The COVID-19 pandemic propelled many employees into remote work arrangements, and
face-to-face meetings were quickly replaced with virtual meetings. This rapid uptick in the …

This study meta-analytically examined 35 antecedents of turnover intention in the hospitality
industry. Results based on 391 correlations from 144 independent studies indicated that …

Our meta‐analysis of emotional intelligence (EI) demonstrates that: First, all three types of EI
are significantly related to job satisfaction (ability EI:=. 08; self‐report EI:=. 32; and mixed …

The belief that women are more emotional than men is one of the strongest gender
stereotypes held in Western cultures (Shields, 2002). And yet, gender stereotypes of …

The vast majority of theory and research to date on transformational leadership has focused
on how transformational leader behaviors influence followers, portraying those behaviors as …

Employee turnover continues to represent one of the most significant challenges faced by
the US restaurant industry, and customer incivility is regarded as being related to this …

Mindfulness describes a state of consciousness in which individuals attend to ongoing
events and experiences in a receptive and non-judgmental way. The present research …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …