Orientation: Globally, destinations offer various products and services to visitors featuring
different attributes and characteristics, making each destination unique. The critical success …

The present research presents tourists' perspectives of service treatment at the OR Tambo
International Airport in Johannesburg from a retail point of view. Futhermore, empirical …

This innovative research on managing and marketing team sport events was completed for
the first time at an international Cricket Sixes tournament held in South Africa (SA). A visitor …

The broad objective of the inquiry was to establish the connections amongst service quality,
customer interaction, brand experience and customer satisfaction. The specific objectives …

This chapter considers the non-place of an international airport in the global South as a
meaningful space for connection with-and transit to a tourist city. Since the mid-twentieth …

In addition to the growth and availability of business tourism in South Africa there is also an
increase in the competition for South Africa as a business tourism destination. Business …

Abstract This paper discusses Plane-Gazing Agorá, a cyber-physical environment at the
airport observation deck that stimulates taking and sharing photos of airplanes. Since …

Changing consumer needs have played an important role in the expansion of airport
services. The present research investigated the relationship between traveller perception of …

Profiling visitors' characteristics at religious tourism events and festivals in Gauteng was
made achievable in this study by focusing on two religious events hosted in Pretoria and …