This study empirically examines the influence of after delivery services on customer
perception of satisfaction, trust, and repurchase intention. Data from 262 survey …

Introduction: Generation Z (Gen Z) refers to the most application-friendly and website-savvy
generation engaging with the Internet for most of its daily activities. The number of Gen Z …

Purpose This study aims to embark on a bibliometric journey through the International
Journal of Retail & Distribution Management (IJR&DM) to delve into its rich repository of …

Personalization, mobility, deliveries on the same day, and perhaps artificial intelligence—all
of these elements will shape e-commerce in the near future. It is necessary to consider what …

Purpose The purpose of this paper is to examine whether any differences exist between
high-and low/middle-income Generation Y luxury consumers in terms of their service quality …

The objective of this research is to understand the service e-quality dimensions that
contribute to creating value for Generation Z (Gen Z) consumers when choosing Internet …

Abstract Information Technology–enabled e-Governance outlets are being increasingly
used in develo** economies to facilitate the delivery of e-Government services. These …

Purpose The purpose of this paper is to explore the effect of social influence and individual
vanity on passion for fashion of clothes and accessories and the mediating role of …

This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a
structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 …

Purpose A government website is considered as an electronic government service delivery
system (eGSDS). The authors look at this eGSDS from its process point of view. This study …