Publications on Total Quality Management (TQM) over the last three decades are numerous;
however, systematic quantitative reviews are scarce. The aim of this paper is to provide …

Total quality management (TQM) is a widely used management philosophy across many
sectors. Organisations implement TQM in order to gain competitive advantage in terms of …

Purpose Service industries are currently facing an excess of overproduction that results in
extra inventory and waste levels. With the prospect of methods such as lean production, the …

Purpose–The purpose of this paper is to investigate the definition of lean production and the
methods and goals associated with the concept as well as how it differs from other popular …

Purpose–The purpose of this paper is to present findings relating to how Lean is
implemented in English hospitals. Design/methodology/approach–Lean implementation …

Purpose–During the last decades, different quality management concepts, including total
quality management (TQM), six sigma and lean, have been applied by many different …

The interest in total quality management (TQM) has increased rapidly in recent years. Some
people see TQM as something necessary to reach competitiveness but others claim TQM to …

In kee** with the socio‐economic and cultural transformation that has placed newer
demands on the educational system, in terms of greater responsibility and accountability …

Various empirical studies have been published about the critical success factors of TQM
extracted using a survey approach in a particular country or region. Several studies …

Purpose–The perceived advantages of the implementation of TQM are generating improved
quality and efficiency, increasing customer satisfaction, thus improving competitiveness …