A review of ai-driven conversational chatbots implementation methodologies and challenges (1999–2022)
A conversational chatbot or dialogue system is a computer program designed to simulate
conversation with human users, especially over the Internet. These chatbots can be …
conversation with human users, especially over the Internet. These chatbots can be …
Platform-independent and curriculum-oriented intelligent assistant for higher education
Miscommunication between instructors and students is a significant obstacle to post-
secondary learning. Students may skip office hours due to insecurities or scheduling …
secondary learning. Students may skip office hours due to insecurities or scheduling …
A review of natural language processing in contact centre automation
Contact centres have been highly valued by organizations for a long time. However, the
COVID-19 pandemic has highlighted their critical importance in ensuring business …
COVID-19 pandemic has highlighted their critical importance in ensuring business …
Machine learning algorithms for detection and classifications of emotions in contact center applications
Over the past few years, virtual assistant solutions used in Contact Center systems are
gaining popularity. One of the main tasks of the virtual assistant is to recognize the intentions …
gaining popularity. One of the main tasks of the virtual assistant is to recognize the intentions …
Emotion recognition method for call/contact centre systems
M Płaza, R Kazała, Z Koruba, M Kozłowski… - Applied Sciences, 2022 - mdpi.com
Nowadays, one of the important aspects of research on call/contact centre (CC) systems is
how to automate their operations. Process automation is influenced by the continuous …
how to automate their operations. Process automation is influenced by the continuous …
Customer service combining human operators and virtual agents: a call for multidisciplinary AI Research
The use of virtual agents (bots) has become essential for providing online assistance to
customers. However, even though a lot of effort has been dedicated to the research …
customers. However, even though a lot of effort has been dedicated to the research …
[PDF][PDF] Perspective Chapter: Recent Trends in Deep Learning for Conversational AI
JT Wassan, V Ghuriani - Deep Learning-Recent Findings and …, 2023 - iaensalud.es
Conversational AI has seen unprecedented growth in recent years due to which Chatbots
have been made available. Conversational AI primarily focuses on text or speech inputs …
have been made available. Conversational AI primarily focuses on text or speech inputs …
Exploring the impact of VoiceBots on multimedia programming education among Ghanaian university students
HB Essel, D Vlachopoulos… - British Journal of …, 2024 - Wiley Online Library
Conversational user interfaces (CUI), including voice interfaces, which allow users to
converse with computers via voice, are gaining wide popularity. VoiceBots allow users to …
converse with computers via voice, are gaining wide popularity. VoiceBots allow users to …
Analysis of the retraining strategies for multi-label text message classification in call/contact center systems
Today, in many areas of technology, we can come across applications of various artificial
intelligence methods. They usually involve models trained on some specific pool of learning …
intelligence methods. They usually involve models trained on some specific pool of learning …
An Assessment of Digitalization Techniques in Contact Centers and Their Impact on Agent Performance and Well-Being
The role of contact centers in improving the operational efficiency of numerous organizations
is of utmost importance. Presently, digitalization technology has enabled contact centers to …
is of utmost importance. Presently, digitalization technology has enabled contact centers to …