Towards Enabling Cyber-Physical Systems in Brownfield Environments: Leveraging Environmental Information to Derive Virtual Representations of Unconnected …

SR Bader, C Wolff, M Vössing, JP Schmidt - Exploring Service Science …, 2018 - Springer
The digital transformation based on internet technologies comprises huge potentials but
also challenges for the production industry. Even though some design characteristics are …

[PDF][PDF] System-oriented service delivery: the application of service system engineering to service delivery

C Wolff, N Kühl, G Satzger - … of the 26th European Conference on …, 2018 - researchgate.net
Today, delivery of services is often structured to optimize provider processes and minimize
delivery cost. The impact of the resulting delivery quality on the customers is only rarely …

On the impact of the customer base on the added value through system-oriented service delivery in industrial maintenance

C Wolff, M Reuter-Oppermann, N Kühl - 2019 - aisel.aisnet.org
Today, during service delivery, providers allocate their delivery resources such that their
own delivery-dependent costs are minimal. However, during service delivery, costs arise not …

A framework for the simulation-based estimation of downtime costs

C Wolff, M Voessing - … Service Science: 9th International Conference, IESS …, 2018 - Springer
Currently, industrial maintenance experiences a shift from traditional on-call business
towards long-term maintenance contracts, as, for example, availability-based maintenance …

Using Monte-Carlo simulation to measure the business-relevant impact of planning uncertainty on field service delivery

C Wolff, M Vössing, N Kühl - 2018 Winter Simulation …, 2018 - ieeexplore.ieee.org
Today, delivery of industrial maintenance services is planned under uncertainty, as, for
example, the true task duration is unknown. Thus, providers rely on estimates at the stage of …

[PDF][PDF] PRICING AND PROFITABILITY OF GLOBAL MAINTENANCE SERVICE

R Ekman - Industrial Engineering and Management, 2020 - trepo.tuni.fi
Nowadays, very few of the machine manufacturers offer only machines to the customer but
rather tries to offer different sorts of services to them as spare parts and maintenance …

Service Analytics: Putting the “Smart” in Smart Services

N Kühl, H Fromm, J Schöffer, G Satzger - Smart Service Management …, 2020 - Springer
Artificial intelligence in general and the techniques of machine learning in particular provide
many possibilities for data analysis. When applied to services, they allow them to become …

[PDF][PDF] This is the author's version of work that was published in the following source

C Wolff, M Vössing, N Kühl - researchgate.net
Today, delivery of industrial maintenance services is planned under uncertainty, as, for
example, the true task duration is unknown. Thus, providers rely on task duration estimates …

Karlsruhe Institute of Technology, Kaiserstr. 89, 76133 Karlsruhe, Germany {clemens. wolff, michael. voessing}@ kit. edu

C Wolff - … Service Science: 9th International Conference, IESS …, 2018 - books.google.com
Currently, industrial maintenance experiences a shift from traditional on-call business
towards long-term maintenance contracts, as, for example, availability-based maintenance …