Investigating salesperson performance factors: A systematic review of the literature on the characteristics of effective salespersons

H Herjanto, D Franklin - Australasian Marketing Journal, 2019 - journals.sagepub.com
Business and consumer buying behaviour has changed dramatically in recent time; a fact
that is not lost on selling organisations when considering how best to recalibrate …

How luxury restaurants will enhance the concept of guest delight

P Panchapakesan, M Amin, H Herjanto - Journal of Hospitality and …, 2022 - emerald.com
Purpose The objective of this study is to investigate the effect of service excellence and
guest delight on guest affective commitment to luxury restaurants, more specifically, the …

The effect of acculturation attitude on second-hand clothes purchases

H Herjanto, H Hendriana - International Journal of Business …, 2020 - publisher.unimas.my
Traditionally, second-hand clothes (SHC) are viewed as non-valuable items that exclusively
belong to the lower social class. Today, SHC have become a new global fashion trend and a …

Personal values matter: international students' university selection

R Saldivar, H Herjanto, M Adiwijaya - Studies in Higher Education, 2024 - Taylor & Francis
Although personal values are considered the critical psychological factor influencing
individuals' motivation, behavior, and preferences, their role in influencing international …

Role of virtues in the relationship between shame and tendency to plagiarise: Study in the context of higher education

D Pandoi, SS Gaur, AK Gupta - International Journal of Educational …, 2019 - emerald.com
Purpose Plagiarism is an epidemic for scholars that needs to be managed. Penalties do not
seem to be able to stop people from indulging in it. Manipulation of emotions and values …

Customer personal values of hygiene product consumption: a means-end analytic approach

H Herjanto, M Amin - Young Consumers, 2022 - emerald.com
Purpose Deodorant, as a hygienic product, becomes a daily necessity product and has
significant benefits to its users. Yet, the real motivation for consuming deodorant is not fully …

Should I donate secondhand clothes? Cognitive, affective, and conative model during the COVID-19 pandemic

M Amin, H Herjanto - Journal of Social Marketing, 2023 - emerald.com
Purpose This study aims to investigate the secondhand clothes (SHC) donating behavior
phenomenon using the cognitive-affective-conative model and examines the moderating …

Hotel Guests' Customer Value: LGBTQ Perspective

H Herjanto, R Falcon Garza, JC Cary… - Tourism Review …, 2024 - ingentaconnect.com
The LGBTQ hotel selection criteria are considered one of the most important determinants to
improve and maintain global hotel room occupancy. However, the existing literature has …

[PDF][PDF] Factors influencing consumers' purchase intention of genuine products and intention to use pirated products: Malaysian perspective

H Herjanto, S Gaur, JHH Hong - International Conference on …, 2017 - researchgate.net
The issue of digital piracy has plagued many content creators, such as artists, authors,
developers, programmers and companies, for decades. Understanding the factors that lead …

The Moderating Role of Personalization on Attitude-Emotion-Behavior (AEB) Model

JD Anggraini, M Adiwijaya… - Indonesian …, 2024 - e-journal.trisakti.ac.id
There is no doubt that push notifications have become an important business
communication tool. This study investigates how smartphone users' attitude toward push …