In this review, we integrate insights from the extensive but fragmented literature on
information intermediaries. Tracing the evolution of this research, we observe a shift from a …

Recent work has emphasized the benefits of patient–physician concordance on clinical care
outcomes for underrepresented minorities, arguing it can ameliorate outgroup biases, boost …

We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …

Online healthcare portals have become prevalent worldwide in recent years. One common
form of a healthcare portal is the online consultation website, which provides a bridge …

Online markets for mental health care (OMMH) allow clients to connect remotely with
counselors to receive psychological therapy. Rooted in signaling theory and in the specific …

Despite extensive research into electronic Word-of-Mouth (eWOM) in the healthcare sector,
its impact on patients' choice of online consultation in Online Health Communities (OHCs) …

Overcrowding in emergency rooms (ERs) is a common yet nagging problem. It not only is
costly for hospitals but also compromises care quality and patient experience. Hence …

The rapid development of Web 2.0 technologies has made it possible for online health
communities to provide convenient platforms that enable doctors to provide medical services …

Online reviews are widely used to propagate the reputations of employers. However,
existing research suggests that online reviews often suffer from selection bias—people with …

Current trends on patient empowerment indicate that patients who play an active role in
managing their health also seek and use information obtained from online reviews of …