This study investigates the impact of social media on tourists' destination decisions in a less
digitalized economy through the lens of the uses and gratification theory. Data was collected …

There are differences in service expectations according to travelers' experiences. This study
aims to identify the structure of service quality factors with regard to satisfaction with luxury …

Technological advancement has led to the adoption and usage of social media among
businesses including tourism sector to disseminate information and communicate with …

This paper applies the SERVQUAL model for the purpose of examining the impacts of the
five dimensions of service quality on customer satisfaction and customer loyalty in the hotel …

Purpose A rise in international travel leads to increased competitiveness in the hotel
industry. The purpose of this paper is to examine the moderating effect of social networking …

The study evaluated how the engagement and psychological empowerment of front-line
employees' in 1-and 2-star limited-service hotels influences the effect of their job satisfaction …

The purpose of this study was to examine the dimensions of the service quality variable, on
the customer satisfaction variable to be adopted as success in the hospitality industry such …

This study aims to examine the degree of perceived service quality, service marketing mix,
and behavior intention of tourists in Thailand. It also studies the relationship between service …

Aim This study aims to investigate the factors facilitating social media adoption within the
tourism sector of an emerging economy. Background Social media has emerged as a …

У дисертацији се испитује утицај кључних детерминанти успеха пословања хотела у
Републици Србији. Истраживање је спроведено за период од 2015. до 2020. године на …