Network and roles of actors in new service development

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[PDF][PDF] Customer value creation through multi-purpose service-robot-enabled solutions

M Salo, T Hakanen, T Rantala - 25th Excellence in Services …, 2022 - sites.les.univr.it
The megatrends' servitisation, digitalisation and robotisation are rapidly changing our
business environment (eg, Parviainen et al., 2017; Olaf & Hanser, 2019; Frank et al., 2019) …
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