Studies have shown that digital manufacturing is a key factor in sustained competitive
advantage (SCA). However, few studies have investigated how SCA is affected by advanced …

Unlike industrial sectors, quality of care is of critical importance in the healthcare sector.
Accordingly, incorporating environmental sustainability into healthcare services poses a …

The study aims to analyze behavioral intentions influenced by customer engagement,
experience, and identification moderated by competitive choices in the granite sector of …

There has been a resurgence of interest in the role of operational focus in the healthcare
operations literature in the backdrop of increasing demand for efficient and effective care …

We focus on two of the many sources of uncertainty in healthcare operations, mix uncertainty–
the variation in the complexity of care required by the patient mix, and volume uncertainty …

Purpose This study aims to show how major service developments in China, India and
Singapore offer different perspectives on how cost-effective service excellence (CESE) can …

We examine how hospital cost efficiency can improve because of knowledge spillover
effects, arising from the experiences of members of a healthcare system. We identify two …

Purpose This study aims to examine the performance implications of an information
governance (IG) framework for managing, controlling access to and securing information …

As the US healthcare system transitions from volume to value, various value‐based
programs tie medical reimbursements to hospital performance relative to national top …

Despite the operational nature of enterprise system (ES) implementation and use, individual
employees or work groups may deploy technology workarounds to circumvent inflexibility in …