Background: High job demands and low job resources may cause job strain and eventually
result in burnout. However, previous research has generally ignored the roles of time and …

Teaching is an emotional endeavor. Unlike mass service employees, teachers enjoy
considerable autonomy in their teaching and maintain relatively stable relationships with …

Algorithmic management is used to govern digital work platforms such as Upwork or Fiverr.
However, algorithmic decision-making is often non-transparent and rapidly evolving, forcing …

Gig workers are a growing portion of the workforce and of increased interest to researchers.
Recent reports suggest one in four workers is involved in gig work to some extent …

Teachers experience and express various emotions of different qualities and intensities.
They also adopt emotion regulation strategies to increase teaching effectiveness and …

Many employees perform emotional labor, regulating their emotions to meet organizationally
mandated display rules (eg,“service with a smile”), which has both professional and …

Research in psychology and organizational behavior has made substantial progress in
understanding what affects employee health and well‐being. In this review article, we …

The objective of this study is to identify the existence of different profiles of emotional
intelligence according to their dimensions (Attention, Understanding and Repair). In …

The current study explores what defines customer experience in small businesses. Unlike
the technology-oriented customer experience characterizing large enterprises, small …

Emotion work, the management of feelings and emotional displays in response to emotion
work requirements, can have both positive and negative effects on well-being and …