Consumer vulnerability affects billions of consumers worldwide, yet there is no consensus
about what constitutes this state or about its consequences for consumers. Indeed, while …

The field of retailing has experienced significant changes in recent years. In this article, we
review articles published in Journal of Retailing over the 2002–2007 time span, classified …

Consumer vulnerability (CV) has evolved into an important management research field over
the past two decades. The CV field (hereafter, the field) merits evaluation of its present state …

Consumer vulnerability is a sometimes misunderstood or misused concept that is equated
erroneously with demographic characteristics, stigmatization, consumer protection, unmet …

The aim of this study was to gain insight into the purchase of organic food products by
consumers and to explore the main factors driving this process. This paper uses evidence …

Service robots with advanced intelligence capabilities can potentially transform
servicescapes. However, limited attention has been given to how consumers experiencing …

This paper focuses on new retail technologies that acquire information from consumers,
advancing that such devices represent privacy management concerns. Specifically, we …

Disability is a basic human condition that affects a significant proportion of the world's
population, yet many disability-and accessibility-relevant issues remain pressing and …

This research investigates whether consumers display similar brand perceptions between
physical and virtual store environments. Specifically, it explores the set of causal …

This essay addresses how the definitions of disaster and vulnerability serve as guides for
market and policy responses and shows how a fundamental lack of understanding of what …