[PDF][PDF] A review of literature on the gaps model on service quality: A 3-decades period: 1985–2013
The study aims to contribute to the research on service quality, analyzing almost 30 years of
research on the Gaps Model proposed by Parasuraman, Zeithaml and Berry in the 1980s. A …
research on the Gaps Model proposed by Parasuraman, Zeithaml and Berry in the 1980s. A …
The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty
B Gopi, N Samat - British Food Journal, 2020 - emerald.com
Purpose Service quality has been highlighted as the vital element in fulfilling customers'
needs, which contributes to the customers' evaluation on the services given. As food truck …
needs, which contributes to the customers' evaluation on the services given. As food truck …
[HTML][HTML] A rapid improvement process through “quick-win” lean tools: A case study
The main purpose of this paper was to introduce procedural changes based on a type of
human resources management tool using Lean Leadership (LL). We sought to determine …
human resources management tool using Lean Leadership (LL). We sought to determine …
Creating strategies from tows matrix for strategic sustainable development of Kipaş Group
The aim of this study is to develop new strategies for sustainable development of a group
and to establish a holding from several companies by considering the regulations in the …
and to establish a holding from several companies by considering the regulations in the …
Perceived significance of information security governance to predict the information security service quality in software service industry: An empirical analysis
S Bahl, OP Wali - Information Management & Computer Security, 2014 - emerald.com
Purpose–Information security is a growing concern in society, across businesses and
government. As the offshore IT services market continues to grow providing numerous …
government. As the offshore IT services market continues to grow providing numerous …
[PDF][PDF] Study on customer satisfaction with facilities management services in Lithuania
N Lepkova, G Žūkaitė-Jefimovienė - Slovak Journal of Civil …, 2012 - sciendo.com
The article introduces the concept and content of facilities management (FM) services. The
paper presents the concept of customer satisfaction and discusses the key factors which …
paper presents the concept of customer satisfaction and discusses the key factors which …
[PDF][PDF] The relationship between communication, customer knowledge and customer loyalty in Saudi Arabia insurance industry companies
MS Alawni, RZ Yusoff, AK Al-Swidi… - … Journal of Social …, 2015 - academia.edu
The main target of this article is to examine the relationship between communications,
customer knowledge and customer loyalty in insurance companies in Saudi Arabia. This …
customer knowledge and customer loyalty in insurance companies in Saudi Arabia. This …
Using SERVQUAL method to assess tourist service quality by the example of the Silesian Museum established on the post-mining area
N Kowalska, A Ostręga - Land, 2020 - mdpi.com
The increasing role of the tourism industry in the global economy and the growing
competition makes it necessary to ensure constant performance and continually improve …
competition makes it necessary to ensure constant performance and continually improve …
[PDF][PDF] The measurement of service quality by using SERVQUAL and quality gap model
The aim of this paper is to determine the status of service quality based on gap model in the
insurance industry. The research method was an applied and Survey–Correlation type. The …
insurance industry. The research method was an applied and Survey–Correlation type. The …
Determinants of innovation in a small open economy: a multidimensional perspective
This paper uses logistic regression analysis to examine how intramural and extramural
R&D, acquisition of machinery, equipment and software, acquisition of external knowledge …
R&D, acquisition of machinery, equipment and software, acquisition of external knowledge …