To understand how consumers perceive greenwashing, this study examines the impact of
green advertising receptivity (GAR), non‐deception (ND), green brand image (GBI) and …

The COVID-19 pandemic and the lockdown pushed people to buy more online. With the
increase in online shop**, there was also an increase in ethical issues with electronic …

The service failure of online shop** has always plagued online stores, but the current
academic circles still need to explore the service recovery of online shop** from the …

The strategy of maintaining customer satisfaction after product withdrawal is a major concern
for companies in the competitive business era. This research aims to investigate how …

Negative disconfirmation will usually lead to switching behaviour and attenuate customers'
repurchase intentions, a behaviour that will undercut businesses' profitability. Limited …

Purpose Online shoppers make product purchase decisions based on product information
shown on a retailer's website and potentially in comparison to that seen on competitors' …

This research aims to examine the effects of virtual service assistant (VSA) attributes on
customer satisfaction with service recovery, which drives word-of-mouth (WOM) and …

Purpose Given the fierce competition in financial services, service failure management and
trust restoration tactics are becoming strategic priorities. Studies investigating trust …

Purpose The study of shame has a long tradition in intra-and inter-personal psychology. This
paper aims to investigate whether consumers can experience brand shame after self …

Purpose Inaccurate product information on retail websites lead to dissatisfied customers and
profit losses. Yet, the effects of product information failures (PIFs) remain under-explored …