El principal objetivo de la investigación fue analizar la calidad del servicio de las cajas
rurales de ahorro y crédito e investigar su influencia en la lealtad de los clientes en el sector …

Today, the increasing digitalization makes the service industry like banks provide e-banking
services or online banking in order to access the competitive advantage and dedicate much …

This paper presents a systematic review of the literature of 44 research articles published
customers' satisfaction in Internet banking between (2008 and 2017). This review aims to …

This study tested and analyzed the effect of service quality and corporate image on customer
loyalty by mediating customer satisfaction with customers of PT. Bank Rakyat Indonesia …

Electronic banking or E-banking is one of the few advanced technologies that have been
introduced in this age of information. E-banking is a kind of system that is able to drive …

The objective of the study was to examine the BANSERV model in order to measure the
quality of service and to explore the causal association ofclient satisfaction in the Peruvian …

This study aims to develop the dimension of SERVQUAL structure and analyze its influence
on satisfaction and loyalty of cooperative members. The method used is a mix method …

El principal objetivo de la investigación fue analizar la calidad del servicio de las cajas
rurales de ahorro y crédito e investigar su influencia en la lealtad de los clientes en el sector …

This study examined the adoption of chat banking by considering cross-environment
evaluations originating from the use of the bank's mobile banking application. The …

In this paper, we investigate the level of penetration of electronic banking in a provincial city
of Greece, Halkida. We use descriptive and inferential statistics (Pearson Chi-Square test …