Sentiment analysis techniques have allowed exploiting the information available in millions
of opinions conveyed through different Internet services. One example would be the multiple …

Evaluating the quality of health care systems usually entails the examination of objective
variables (waiting time, patients per doctor, etc.). Nonetheless, other subjective variables …

Online medical services have become increasingly popular, and patient feedback can
significantly influence other patients' medical decision-making. This study utilizes a double …

Introduction Most hospital assessment systems are based on the study of objective statistical
variables as well as patient opinions on their experiences with respect to the services …

Abstract Multiple Criteria Decision Making (MCDA) methods have been increasingly applied
to improve recommendations when multiple criteria are considered in Recommender …

To assess the overall experience of a patient in a hospital, many factors must be analyzed;
nonetheless, one of the key aspects is the performance of nurses as they closely interact …

Sentiment analysis (SA) is the study of human perception in any subject of practice. It
retrieves data from datasets using natural language processing (NLP) methodologies and …

The current dynamic market environment challenges successful incremental new product
(INP) launches, compelling enterprise managers to promptly recognize and respond to …

Quality management techniques such as the quality function deployment model can help
hospitals assess and improve the quality of their services by integrating the voice of …

The capability of offering patient-centered healthcare services involves knowing the
consumer needs. Many of these needs can be conveyed through opinions about services …