Antecedents of intention to use chatbots in service encounters: A meta‐analytic review

K Gopinath, D Kasilingam - International Journal of Consumer …, 2023 - Wiley Online Library
The trend of using artificial intelligence based chatbots for service encounters has seen a
significant spike in recent times. Many studies have attempted to explain the adoption of the …

Marketing Islamic financial services: A review, critique, and agenda for future research

I Alam, P Seifzadeh - Journal of Risk and Financial Management, 2020 - mdpi.com
Islamic finance has experienced rapid growth globally, surpassing the USD 2 trillion mark in
2017. As a result, the literature related to Islamic finance and banking is rather rich. Despite …

Influence of brand image on customer attitude, intention to purchase and satisfaction: The case of start-up brand Pomie Bakery

DG Abin, DW Mandagi… - Enrichment: Journal …, 2022 - enrichment.iocspublisher.org
The purpose of this study is to analyze the influences of brand image on customer attitude,
intention to purchase, and customer satisfaction in the context of start-up businesses, in …

Attitude and Islamic banking adoption: moderating effects of pricing of conventional bank products and social influence

R Mindra, J Bananuka, T Kaawaase… - Journal of Islamic …, 2022 - emerald.com
Purpose The purpose of this study is to establish the relationship between attitude and the
intention to adopt Islamic banking in a Christian-dominated country and whether such a …

The impact of the personal data disclosure's tradeoff on the trust and attitude loyalty in mobile banking services

BT Khoa - Journal of Promotion Management, 2020 - Taylor & Francis
In the digital transformation era, mobile technology development has brought not only the
benefits but the costs for the customer in the transaction via mobile devices. This study …

Does Reading Increase the Younger Generation's Intention to Use Islamic Non-Bank Financial Products?

W Windari, A Hardana… - Al-Kharaj: Journal …, 2023 - ejournal.iainpalopo.ac.id
Islamic financial institutions have traditionally been dominated by the banking sector. Non-
Bank Financial Institutions (NBFIs) actually offer options to meet the various financial needs …

The impact of marketing communication and islamic financial literacy on islamic financial inclusion and MSMEs performance: evidence from halal tourism in Indonesia

S Mujiatun, B Trianto, EF Cahyono, Rahmayati - Sustainability, 2023 - mdpi.com
The development of halal tourism in Indonesia is the focus of the Indonesian government
and MSMEs have an important role in supporting the development of halal tourism in …

Moderating effects of perceived risk on the determinants–outcome nexus of e-money behaviour

P Susanto, ME Hoque, NMHN Hashim… - International Journal of …, 2022 - emerald.com
Purpose In recent years, the usage rate of electronic money (e-money) has grown rapidly in
many countries around the world and is becoming widely accepted in develo** nations …

Determinants and outcome of Islamic corporate social responsibility (ICSR) adoption in Islamic banking industry of Pakistan

SAA Bukhari, F Hashim, AB Amran - Journal of Islamic Marketing, 2021 - emerald.com
Purpose The purpose of this study is to empirically examine the determinants and outcomes
of Islamic corporate social responsibility (ICSR) adoption in Islamic bank branches in …

Innovation diffusion theory and customers' behavioral intention for Islamic credit card: Implications for awareness and satisfaction

D Jamshidi, F Kazemi - Journal of Islamic Marketing, 2020 - emerald.com
Purpose One of the main challenge when launching new banking services is to overcome
resistance to change so as to accelerate market acceptance. This is the case of an Islamic …