Candidate answers responsive to a user query are analyzed using a natural language
engine to determine appropriate answers from an electronic database. The system and meth …

The present invention provides a method and apparatus (100) for capturing and analyzing
customer interactions, the appa ratus comprising a multi-segment interaction capture device …

Primary Examiner Martin Lerner Related US Application Data(74) Attorney, Agent, or Firm
PatentBest; Andrew McAleavey (63) Continuation-in-part of application No. 09/439,145, filed …

(57) ABSTRACT A real-time system incorporating speech recognition and lin guistic
processing for recognizing a spoken query by a user and distributed between client and …

An intelligent query system for processing Voiced-based que ries is disclosed, which uses a
combination of both statistical and semantic based processing to identify the question posed …

(57) ABSTRACT A network based interactive speech system responds in real time to speech-
based queries addressed to a set of topic entries. A best matching response is provided …

Sentence based queries from a user are analyzed to determine appropriate answers from
an electronic database. Text in the queries is dissected to identify different phrases; the …

US7555431B2 - Method for processing speech using dynamic grammars - Google Patents
US7555431B2 - Method for processing speech using dynamic grammars - Google Patents …

An intelligent query system for processing voiced-based que ries is disclosed, Which uses a
combination of both statistical and semantic based processing to identify the question posed …

(63) Continuation of application No. 10/792,674, filed O Creative Labs (VoiceAssist.
TM.“User's Guide”(C) Jul. 1993), 4 Mar. 2, 2004, now Pat. No. 7,555.431, which is a pageS …