The critical incident technique and nursing care quality research

JK Kemppainen - Journal of advanced nursing, 2000 - Wiley Online Library
The critical incident technique and nursing care quality research The critical incident
technique, is a highly flexible qualitative research method used in solving practical …

Culture, the built environment and healthcare organizational performance

LA Mallak, DM Lyth, SD Olson, SM Ulshafer… - … Service Quality: An …, 2003 - emerald.com
Healthcare organization performance is a function of many variables. This study measured
relationships among culture, the built environment, and outcome variables in a healthcare …

Diagnosing culture in health‐care organizations using critical incidents

LA Mallak, DM Lyth, SD Olson, SM Ulshafer… - International Journal of …, 2003 - emerald.com
The critical incident technique (CIT) provides a means to produce rich cultural information
from organizational members in an effort to describe the organization's culture. Very few …

Self-care management of anxiety and fear in HIV disease

JK Kemppainen, WL Holzemer, K Nokes… - Journal of the …, 2003 - Elsevier
The purpose of this study is to describe the frequency and correlates of self-reported anxiety
and fear and the self-care behaviors used to manage these symptoms. Data were collected …

Comparing physician and patient perceptions of quality in ambulatory care

R Levine, K Shore, J Lubalin, S Garfinkel… - … Journal for Quality in …, 2012 - academic.oup.com
Objective If quality improvement interventions, value-based purchasing and/or certification
are based on patient assessments, a common definition of quality should be shared by …

The behaviors of AIDS patients toward their nurses

JK Kemppainen, L OBrien, B Corpuz - International Journal of Nursing …, 1998 - Elsevier
The purpose of this study is to identify the behavioral responses of hospitalized patients with
HIV⧹ AIDS to nursing care providers. The critical incident technique, developed by …

Critical incident technique: an innovative participatory approach to examine and document racial disparities in breast cancer healthcare services

MA Yonas, R Aronson, J Schaal, E Eng… - Health Education …, 2013 - academic.oup.com
Disproportionate and persistent inequities in quality of healthcare have been observed
among persons of color in the United States. To understand and ultimately eliminate such …

The Impact of Perceived Service Quality on Customer Behaviors in Restaurants: A Sequential Critical Incident Analysis of Pre-and Post-COVID

K Kim - Advances in Hospitality and Leisure, Volume 20, 2024 - emerald.com
This study identifies factors that affect customers' satisfaction with restaurant service and
their intention to return to the restaurant. It also compares the significant service factors …

Development of a model and measure of process-oriented quality of care for substance abuse treatment

FA Mael, PG O'Shea, MA Smith, AS Burling… - The journal of …, 2010 - Springer
The development of a detailed model of substance-abuse treatment (SAT) staff performance
is described. The model describes the key behaviors of SAT staff. Specifically, researchers …

[PDF][PDF] Kritik Olay Tekniğinin Hemşirelik Araştirmalarinda Kullanimi

S Özkan, G Kocaman, C Öztürk - Cumhuriyet Hemşirelik Dergisi, 2015 - dergipark.org.tr
Kritik olay analizi tekniği (KOAT), bir kalitatif araştırma tekniğidir. Bu teknik, belirli bir olayla
ilgili bütün detayları öğrenme ve çözüme hızlı ulaşmayı sağlayabilmektedir. Pratik bir şekilde …