Purpose The current study aims at develo** a conceptual framework containing original
dimensions of SERVQUAL and adding two modified dimensions: patient safety and medical …

The purpose of this study was to analyze Relationship between Service Excellent and
Quality Service, Relationship between Service Excellent and Patient Satisfaction …

Background The quality of health centers, patient satisfaction, and loyalty are three key
factors that enable health care providers to improve their services and cost-effectiveness …

Purpose The purpose of this study is to explore the literature of healthcare service quality for
identifying and analyzing the healthcare service quality models and dimensions and to …

Assessing the service quality of water provision is essential to minimize the gaps between
customer expectations and perceptions. This study aims at assessing the bulk water …

Penelitian ini bertujuan untuk mengetahui persepsi pasien tentang kualitas pelayanan di
Rumah Sakit Harapan dan Doa Kota Bengkulu pada masa pandemi COVID 19. Desain …

Background: Nowadays, health organizations seek to bring innovations to their services to
stand out in competition with their rivals by improving service quality (SQ), encouraging …

Purpose Recent developments in healthcare contexts increasingly emphasize patient-
centred approaches to service quality measures; however, few studies consider this …

Patient satisfaction and loyalty are widely cited as markers of healthcare quality.
Organizational commitment assists first-level health facilities in achieving the goals by …

Response time and waiting time were key performance indicators in the emergency
department of a hospital. This study will shed light on important factors contributing to …