Artificial intelligence (AI) characterizes a new generation of technologies capable of
interacting with the environment and aiming to simulate human intelligence. The success of …

While substantial effort has been invested in making robots more reliable, experience
demonstrates that robots operating in unstructured environments are often challenged by …

Purpose This study aims to investigate the customers' behavioral intention and actual usage
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …

Robots are the next wave in service technology; however, this advanced technology is not
perfect. This research examines how social perceptions regarding the warmth and …

Robot use in the service industry has been gaining momentum, not only for potential cost
reduction reasons, but to allow establishments to improve their service quality. However …

Automated dialogue or conversational systems are anthropomorphised by developers and
personified by users. While a degree of anthropomorphism may be inevitable due to the …

Explainability of AI systems is critical for users to take informed actions. Understanding who
opens the black-box of AI is just as important as opening it. We conduct a mixed-methods …

As robots become more prevalent in society, investigating the interactions between humans
and robots is important to ensure that these robots adhere to the social norms and …

Virtual influencers, or computer-generated virtual characters, have attracted numerous
followers on social media like Instagram with their unconstrained physical bodies and …

Automated rationale generation is an approach for real-time explanation generation
whereby a computational model learns to translate an autonomous agent's internal state …