[BOOK][B] Service in the AI era: Science, logic, and architecture perspectives
Are you prepared for the coming AI era? AI advances will profoundly change your daily
service interactions, so this book provides readers with a necessary understanding of …
service interactions, so this book provides readers with a necessary understanding of …
Changing the rules of the game in healthcare through service design
Innovation in healthcare requires changing the institutional arrangements or what are often
referred to as “the rules of the game.” Such a change demands that actors do institutional …
referred to as “the rules of the game.” Such a change demands that actors do institutional …
From ideas to policies, through places: service design-driven prototy** guidelines for urban regeneration
This paper describes the development of a set of service design-driven guidelines for
prototy** in urban regeneration processes. After introducing urban regeneration as a …
prototy** in urban regeneration processes. After introducing urban regeneration as a …
Organizational Transformation Through In-House Service Design: A Case Study of a Multinational Manufacturing Corporation
K Korpikoski, S Miettinen - Service Design for Emerging Technologies …, 2023 - Springer
Abstract Service design is increasingly being applied as a practice in the area of
manufacturing industry (Costa et al, Des Stud 55: 112–145, 2018). It has a growing and …
manufacturing industry (Costa et al, Des Stud 55: 112–145, 2018). It has a growing and …
[PDF][PDF] CO-DESIGNING INNOVATION LABS FOR SERVICE ECOSYSTEM CHANGE The case of mental healthcare Co-Labs
D Sangiorgi, M Carrera, F Lucchi - Service Dominant Logic …, 2019 - re.public.polimi.it
Purpose: There is a growing interest in the role played by Public Innovation Labs, research
labs “set up to change both the mindset and the practices of identifying problems and of …
labs “set up to change both the mindset and the practices of identifying problems and of …
Towards Speculative Services for an Inclusive Society: Understanding the relationships between systemic-, service-and speculative design
Social exclusion needs to be studied from a comprehensive and exploratory perspective as
a complex and systemic social problem, and there is an urgent need to promote social …
a complex and systemic social problem, and there is an urgent need to promote social …
Designing Human and Artificial Intelligence Interactions in Industry X
S Walter - Service Design for Emerging Technologies Product …, 2023 - Springer
Progressive industrial development considers the importance of digitalisation, especially in
the manufacturing industry, and aims to combine its development with approaches from the …
the manufacturing industry, and aims to combine its development with approaches from the …
Design prototy** for public technological solutions as a social learning practice for policymaking
F Leoni, F Noera - PROCEEDINGS OF DRS, 2023 - re.public.polimi.it
This theoretical article explores how design prototy** for technological solutions with
public and social dimensions (eg, data-centric public services) might represent a practice …
public and social dimensions (eg, data-centric public services) might represent a practice …
Self-fulfilling Prophecies in Service Design: Strategies to Address Virtuous and Vicious Circles for Mental Healthcare Transformation
AS Cutroneo, D Sangiorgi, F Lucchi - Service Design Practices for …, 2022 - Springer
The self-fulfilling prophecy can be best described as an assumption that, only because of the
fact of being believed, provokes certain expectations and patterns of behavior that …
fact of being believed, provokes certain expectations and patterns of behavior that …
Design capabilities for the evolution of value creation
The process of value creation cannot be an exclusive preserve of designers, but it is rather
the result of a diffuse problem solving capability. The creation of new value is also …
the result of a diffuse problem solving capability. The creation of new value is also …