Purpose Loneliness and isolation are on the rise, globally threatening the well-being across
age groups; global social distancing measures during the COVID-19 crisis have intensified …

Purpose This research employs a transformative service lens to examine the role of the
supply chain ecosystem in ensuring the health and safety of employees and customers as a …

Using data of online ticket sales for attractions in the seven provinces of South Central
China, this study focuses on the impact of COVID-19 on tourists' destination preferences …

The rapid robotization of the hotel industry faces reluctance from frontline employees. This
study aims to explore frontline employees' intentions to use service robots in the hotel …

Purpose Despite the significant potential of digital content marketing (DCM) to establish
public and professional awareness, especially in uncertain situations, no previous research …

Purpose This article explores the impact of crises, such as the coronavirus pandemic, on
service industries, service customers, and the service research community. It contextualizes …

Purpose Besides the direct physical health consequences, through social isolation COVID-
19 affects a considerably larger share of consumers with deleterious effects for their …

Purpose This paper defines prosumers in light of the COVID-19 crisis and other contexts. It
addresses how prosumers helped overcome challenges caused by COVID-19 and is the …

This research uncovers the impact of a multifaceted crisis on consumers' immediate
shop** behaviors, short‐term financial spending, and long‐term shop** and spending …

Following the outbreak of the COVID-19 pandemic, some hotels have introduced a new
service model called contactless service. This paper unpacks this new hospitality landscape …