Is the need for mediated reference service in academic libraries fading away in the digital environment?
Purpose Academic libraries are experiencing numerous changes in their services due to
high demands for digital resources and changes in users' information needs and …
high demands for digital resources and changes in users' information needs and …
A systematic review of research on live chat service
ML Matteson, J Salamon, L Brewster - Reference and User Services …, 2011 - JSTOR
understandings about chat services and explore untapped or under researched areas of
chat service. Lankes, Gross, and McClure define digital reference as “human-intermediated …
chat service. Lankes, Gross, and McClure define digital reference as “human-intermediated …
[LIBRO][B] What are archives?: cultural and theoretical perspectives: a reader
L Craven - 2016 - api.taylorfrancis.com
This collection of essays breaks new ground in archival studies in the UK where
professional archival texts have traditionally concentrated on the how, not the why, of …
professional archival texts have traditionally concentrated on the how, not the why, of …
Library services and user satisfaction in develo** countries: a case study
Abstract Background Punjab Institute of Cardiology (PIC) is a recognised teaching hospital
for cardiac care in the Punjab province of Pakistan. PIC has established a library to fulfil the …
for cardiac care in the Punjab province of Pakistan. PIC has established a library to fulfil the …
User motivations for asking questions in online Q & A services
Online Q & A services are information sources where people identify their information need,
formulate the need in natural language, and interact with one another to satisfy their needs …
formulate the need in natural language, and interact with one another to satisfy their needs …
Social Q&A and virtual reference—comparing apples and oranges with the help of experts and users
Online question‐answering (Q&A) services are becoming increasingly popular among
information seekers. We divide them into two categories, social Q&A (SQA) and virtual …
information seekers. We divide them into two categories, social Q&A (SQA) and virtual …
Factors influencing the adoption of digital reference services among the university librarians in Pakistan
Purpose This study aims to explore the factors affecting the adoption of digital reference
services (DRS) among the university librarians in Pakistan. Design/methodology/approach …
services (DRS) among the university librarians in Pakistan. Design/methodology/approach …
A survey and empirical study of virtual reference service in academic libraries
X Mu, A Dimitroff, J Jordan, N Burclaff - The journal of academic …, 2011 - Elsevier
Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low
usage. We surveyed 100 academic library web sites to understand how VRS are presented …
usage. We surveyed 100 academic library web sites to understand how VRS are presented …
Virtual references services: defining the criteria and indicators to evaluate them
Purpose–This paper aims to analyse the common features of the virtual reference services
provided by European and American libraries in order to evaluate the service from the user's …
provided by European and American libraries in order to evaluate the service from the user's …
Reference 2.0 in action: an evaluation of the digital reference services in selected Philippine academic libraries
Purpose–The purpose of this paper is to present the current status of digital reference
services (DRS) among selected academic libraries in the Philippines–the University Library …
services (DRS) among selected academic libraries in the Philippines–the University Library …