Why do customers' attitudinal loyalty fail to predict their behavior? More importantly, what
creates such latent loyalty? We attempt to answer these questions by examining the …

Beyond loyalty: customer satisfaction, loyalty, and fortitude | Emerald Insight Books and
journals Case studies Expert Briefings Open Access Publish with us Advanced search Beyond …

This study is aimed at providing an insight into the effects of competition on customer value
delivery for customer loyalty. Data were collected using a questionnaire on dyads of service …

This study investigates the dynamics of customer affection and customer trust on customer
loyalty intention after cases of service failure and recovery. The results demonstrate that after …

This study examines, for the first time, the influence of national culture and industry structure
on customer loyalty in grocery retailing. Grocery retailers have a long and continued history …

The classic model of loyalty proposed by Dick and Basu (1994) assumes that customers can
be naturally classified in four loyalty conditions. This model has been tested with cross …

Brand co-creation in the tourism industry involves multiple stakeholders, including tourists,
tour guides, and travel agencies. However, extant tourism literature has paid limited …

This paper examines the effects of customer personality, trust, and satisfaction on customer
loyalty in premium banking services. Based on a survey of 210 high-net-worth premium …

While the importance of personal relationships (eg friendship) within supply chain
relationships is well established, a gap remains on negative aspects associated with an …

The evolution and advancement of the Internet has disintermediated many 20th century
businesses, in particular traditional travel agencies. Reintermediation strategies for travel …