The physical attributes of service settings significantly influence customers' emotional
responses and are used as critical differentiators among service providers. Following …

Public transport systems are vital services in urban environments. The design of these
complex socio-technical systems is continuously evolving to accommodate larger …

In this thesis, the issue of airport terminal design is examined from a novel perspective: that
of the passenger rather than the airport operator. A qualitative approach, based on …

Slips, trips, and falls (STFs) occur frequently at train stations and on trains, and result in
passengers injuries. STFs underlying causes focussing on passengers with reduced …

Recently Following changes in the airport industry, this study aims to investigate the
relationship between physical servicescape elements, a travelers' enjoyment and/or anxiety …

The physical attributes of the service setting are critical differentiators among service
providers that significantly influence customers' emotional responses. Following the …

The number of international travelers traveling through US airports is increasing because of
the proliferation of longer-range aircraft, expanding global alliances, and a growing middle …

Airports serve as one of the main economic engines and connection hubs for a country, and
therefore, their performance is of rising importance. Airport performance can be measured …

The aim of this paper is to argue that there is a need to develop a method for evaluating
airport terminal infrastructure that is based on microscopic analysis of passenger orientation …

Les enjeux écologiques et énergétiques poussent à agir dans le secteur du logement,
fortement émetteur de gaz à effet de serre. Les solutions actuellement envisagées visent à …