Purpose The purpose of this paper is to examine the dimensions of service quality
(SERVQUAL) from the perspective of the customers and its relationships with perceived …

Purpose: The objectives of the study are to investigate the mode of approach by the Bank
Muscat customers to apprise their suggestions and complaints; to analyze the customers …

The aim of this research is to investigate the role of e-service quality, social influence and e-
customer satisfaction on e-loyalty relationship. Data was collected from online life insurance …

Post war developments in Northern Province of Sri Lanka paved a way for hypercompetition
in the market place among the already existing and the new banks where the former focuses …

Differentiating organization through service quality and engaging customer for long-term
profit motive is a strategic adaptation for the complex competitive retail platform in India …

The purpose of this study is to explore the dimensions of service quality and test an
integrative model to study the influence of service quality, image, and trust on customer …

The purpose of this study was to examine the dimensions of the service quality variable, on
the customer satisfaction variable to be adopted as success in the hospitality industry such …

The purpose of this research is to reveal essential factors that have influences on customer
loyalty directly in Albanian retail banking context. In order to bring out essential factors, we …

Equity Bank was selected for the case study because, it continued to register significant
growth in financial performance while the larger proportion of. For instance, the bank's profit …

The purpose of this research is to redefine the construct of customer satisfaction in a
marketing perspectives. This research relies on qualitative approach and it is characterized …