The impact of fake online reviews on customer satisfaction: an empirical study on JD. com

R **a, X Dong, J An, H Wang - Electronic Commerce Research, 2024 - Springer
This research examines the impact of fake reviews on consumer satisfaction within the e-
commerce domain, using a dataset from JD. com to develop three statistical models. The …

Enhancing E-Commerce Insights: Sentiment Analysis Using Machine Learning and Ensemble Techniques

S Shedekar, SK Shah… - … Conference on Integration …, 2023 - ieeexplore.ieee.org
This research aims to explore the impact of customer reviews on consumer decisions in the
e-commerce era. Machine learning techniques, including Naive Bayes, Random Forest …

[PDF][PDF] Empowering Consumer Decision-Making: Decoding Incentive vs. Organic Reviews for Smarter Choices Through Advanced Textual Analysis†.

K Kargozari, J Ding, H Chen - Electronics (2079-9292), 2024 - researchgate.net
Online reviews play a crucial role in influencing seller–customer dynamics. This research
evaluates the credibility and consistency of reviews based on volume, length, and content to …

[PDF][PDF] Empowering Consumer Decision: Decoding Incentive vs. Organic Reviews for Smarter Choices Through Advanced Textual Analysis

K Kargozari, J Ding, H Chen - 2024 - preprints.org
In recent years, online review system attracts attention to assess seller-customer relations in
the world of e-commerce. To address the quality concern of online review, especially …

Mining the Skies: An Exploration of Airline Reviews using LDA

J Ljungström - 2023 - lup.lub.lu.se
Airlines face a highly competitive industry requiring large capital investment at thin profit
margins. In addition, the carriers are re-emerging from the COVID-19 pandemic; a time …

Star Ratings and Customer Reviews: Comparing the Effects of Sorting Mechanisms on Customer Purchase

AS Albesher, F Alhelal, AR Ahmad - Available at SSRN 4993629 - papers.ssrn.com
Customers rate hotels and write reviews based on their experience. Though many websites
offer hotel booking services, some provide only ratings and reviews, such as Google Maps …

[NAVOD][C] Application of Artificial Intelligence Methods in Processing of Emotions, Decisions, and Opinions

M Ptaszynski, P Dybala, R Rzepka - Applied Sciences, 2024 - mdpi.com
The rapid advancement of artificial intelligence (AI) and natural language processing (NLP)
has profoundly impacted our understanding of emotions, decision-making, and opinions …