Conceptual and empirical progress have failed to keep up with growing industry interest in
leadership, green innovation, and green creativity in the service industries. The purpose of …

The substantial volume, continued growth, and resulting complexity of the scientific literature
not only increases the need for systematic, replicable, and rigorous literature reviews, but …

Considerable managerial and academic interest has made engagement a key priority in
marketing and service research, spurring a rapidly increasing body of literature on this topic …

While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …

Despite the fact that the concept of social innovation is extensively employed by scholars
and practitioners, yet the conceptualisation and the research structure remained fragmented …

Purpose When service failure occurs, it leads to dissatisfaction, lack of trust and avoidance
behaviour among customers, and it can also be seen as a threat to the survival of the …

Partial least squares path modeling (PLSPM) and generalized structural component
analysis (GSCA) constitute composite-based structural equation modeling (SEM) methods …

To advance the study of innovation in complex settings, this study integrates the innovation,
institutional theory, philosophy, and service-dominant logic literatures. Exploring the …

We revisit March's seminal 1991 article,“Exploration and exploitation in organizational
learning”, and analyze the impact it has had on scholarly thinking, providing a …

Although the literature of peer-to-peer accommodation is increasingly recognizing the
importance of home feeling, little has been done to theorize the construction of home feeling …