Relational exchanges in the sales domain: A review and research agenda through the lens of commitment-trust theory of relationship marketing

V Badrinarayanan, I Ramachandran - Journal of Business Research, 2024 - Elsevier
The commitment-trust theory (CT theory) of relationship marketing ushered in a new
marketing paradigm that shifted attention from discrete transactions to establishing …

AI in sales: Laying the foundations for future research

CE McClure, RT Epler, L Schmitt… - Journal of Personal …, 2024 - Taylor & Francis
Artificial intelligence (AI) tools have seen widespread adoption in the sales function.
However, the pace of adoption means that sales researchers are often several steps behind …

How the introduction of digital sales channels affects salespeople in business-to-business contexts: a qualitative inquiry

FM Bongers, JH Schumann… - Journal of Personal selling …, 2021 - Taylor & Francis
Supplier firms in business-to-business (B2B) contexts increasingly are introducing digital
sales channels. This marks a fundamental change for salespeople, in particular, given the …

[HTML][HTML] Addressing the supplier selection problem by using the analytical hierarchy process

MH Manik - Heliyon, 2023 - cell.com
ACI Pharma spends $12 to 15 million yearly to promote its brands. The brand promotional
activities of the company were hampered, due to supplier selection subjectively, which …

How salespeople adapt communication of customer value propositions in business markets

P Bischoff, J Hogreve, L Elgeti… - Industrial Marketing …, 2023 - Elsevier
This article explores how salespeople in business markets communicate customer value
propositions (CVPs) to the different actors involved in organizational purchase decisions. As …

The salesperson as a knowledge broker: The effect of sales influence tactics on customer learning, purchase decision, and profitability

L Bonney, LL Beeler, RW Johnson… - Industrial Marketing …, 2022 - Elsevier
The modern sales role has been described as that of a knowledge broker who shares
salient information, beyond what the customer already knows, to influence sales outcomes …

Formal salesforce control mechanisms and behavioral outcomes

KS Shin, FE Amenuvor, H Boateng… - Marketing Intelligence & …, 2021 - emerald.com
Purpose The current study aims to empirically examine the impact of formal salesforce
control systems on salespeople and customer behavior. Design/methodology/approach …

Exploring changes in organizational purchasing behaviors brought about by COVID-19 as a catalyst for new directions in sales research

L Bonney, L Beeler, NN Chaker - Journal of Personal selling & …, 2022 - Taylor & Francis
The COVID-19 pandemic's disruption and ultimate lasting impact on the business world is
unprecedented. While there has been much discussion about the specific impact that COVID …

Past, present and future of research in relationship marketing - a machine learning perspective

K Das, Y Mungra, A Sharma, S Kumar - Marketing Intelligence & …, 2022 - emerald.com
Purpose This paper aims to take stock of research done in the domain of relationship
marketing (RM). Additionally, this article aims to identify the potential areas of future …

[HTML][HTML] Proposing a sales performance motivational framework for B2B sellers in services firms

R Rodríguez, M Roberts-Lombard… - European Research on …, 2024 - Elsevier
This study tests a framework of business-to-business (B2B) sellers' sales performance
motivations in services firms. An exploratory-descriptive research design was used and data …