Role of artificial intelligence in operations environment: a review and bibliometric analysis

P Dhamija, S Bag - The TQM Journal, 2020 - emerald.com
Purpose “Technological intelligence” is the capacity to appreciate and adapt technological
advancements, and “artificial intelligence” is the key to achieve persuasive operational …

Process science in action: A literature review on process mining in business management

P Zerbino, A Stefanini, D Aloini - Technological Forecasting and Social …, 2021 - Elsevier
Process Mining is a new kind of Business Analytics and has emerged as a powerful family of
Process Science techniques for analysing and improving business processes. Although …

Process mining for healthcare: Characteristics and challenges

J Munoz-Gama, N Martin, C Fernandez-Llatas… - Journal of Biomedical …, 2022 - Elsevier
Process mining techniques can be used to analyse business processes using the data
logged during their execution. These techniques are leveraged in a wide range of domains …

[HTML][HTML] Process mining in healthcare–An updated perspective on the state of the art

E De Roock, N Martin - Journal of biomedical informatics, 2022 - Elsevier
Process mining is the research domain focusing on the development of innovative methods
to gather insights from event logs. It has been used for various use cases within the …

Process mining applications in the healthcare domain: A comprehensive review

A Guzzo, A Rullo, E Vocaturo - Wiley Interdisciplinary Reviews …, 2022 - Wiley Online Library
Process mining (PM) is a well‐known research area that includes techniques,
methodologies, and tools for analyzing processes in a variety of application domains. In the …

Emergency department resource optimisation for improved performance: a review

KB Ahsan, MR Alam, DG Morel, MA Karim - Journal of Industrial …, 2019 - Springer
Emergency departments (EDs) have been becoming increasingly congested due to the
combined impacts of growing demand, access block and increased clinical capability of the …

Building relationships with customer 4.0 in the era of marketing 4.0: the case study of innovative enterprises in Poland

W Wereda, J Woźniak - Social Sciences, 2019 - mdpi.com
(1) Background: Contemporary enterprises are putting more and more emphasis on sha**
lasting and effective relationships with clients. This is not an easy task, especially in the …

Analyzing healthcare processes with incremental process discovery: Practical insights from a real-world application

D Schuster, E Benevento, D Aloini… - Journal of Healthcare …, 2024 - Springer
Most process mining techniques are primarily automated, meaning that process analysts
input information and receive output. As a result, process mining techniques function like …

Process mining-supported emergency room process performance indicators

M Cho, M Song, J Park, SR Yeom, IJ Wang… - International journal of …, 2020 - mdpi.com
Emergency room processes are often exposed to the risk of unexpected factors, and process
management based on performance measurements is required due to its connectivity to the …

Blockchain for electronic medical record: assessing stakeholders' readiness for successful blockchain adoption in health-care

B Nicolai, S Tallarico, L Pellegrini, L Gastaldi… - Measuring Business …, 2023 - emerald.com
Purpose This paper aims to provide a helpful tool for those who plan to implement
blockchain-based solutions for the governance of the electronic medical record (EMR) in …