Purpose This study aims to identify the effective operational strategies for airlines in a
pandemic that allow them to recover and bounce back smoothly. Design/methodology …

Nowadays, service organisations play a vital role in economic development of the countries.
Regarding the importance of financial activities, banking industry as a service industry, holds …

The aim of this study is to develop proposed typologies of traditional and electronic banking
operations strategy. The literature was revised to identify the typologies components and …

The paper proposes a co-production approach and develops a unified framework for the
design of service systems. Co-production approach not only considers customer as co …

The aim of this paper is to identify the critical factors affecting service quality at the retailer-
customer and retailer-distributor interface in the pharmaceutical supply chain and to study …

In this technological era, both public and private sectors are going through technological up
gradation and becoming competitive in nature. With this, the banking sector is also facing a …

The aim of this paper is to identify the best practices in traditional and electronic banking
operations strategy in develo** economies over the period 1999 to 2008, Jordan is used …

The research focused on enhancing banks' strategic performance through applying lean
services in commercial bank branches, with particular reference to the housing loan …

The aim of this study is to identify the effective volume flexibility strategy of inpatients
departments in Jordan. Eleven inpatients departments of fifteen public hospitals in Jordan …

The purpose of this study is to examine empirically the impact of implementing the service
factory approach in the process of credit of a financial institution. The research was …